Saturday, July 07, 2007


This week the trial license on one of my virtual servers expired. I tried to enter a valid license key, but it said: "Failure! Your license conversion operation failed. Check the error logs for details."
Now this sounded like bad news. A quick search on the web turned up two postings on how to fix this: Tony on developerfood, and Shane Young at the SharePoint Farmer's Almanac.

The solution is very simple:
1) Restart the WSS Timer service (in the Services MMC)
2) Restart IIS

Now I can log back in to the Portal without problems. As the 180-day trial MOSS licenses start to expire there will probably be more occurrences of this bug.
Posted by Nick Kellett at 3:21 am Labels: , ,

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8 comments:

  1. Anonymous5 May 2009 at 14:41

    i have this Failure... y try to convert my License (MOSS standart) to enterprise... what can i do?

    ReplyDelete
  2. Nick Kellett5 May 2009 at 19:16

    Hi Anonymous - did you already try restarting the WSS Timer Service and restarting IIS and it didn't work?

    ReplyDelete
  3. Andrew Perez26 May 2009 at 11:59

    After installing SP2 on all of the servers in my test farm, I performed the two steps above and it didn't work for me. However, when I check the services enabled with my farm, it doesn't give me a licensing message. Does this mean that the bug in SP2 is not affecting my installation for some reason?

    ReplyDelete
  4. Nick Kellett26 May 2009 at 13:26

    Hi Andrew, do you mean that you were using the trial version of MOSS as your test servers, installed sp 2 on top of them, and then tried to convert the license when your trial period expired?

    ReplyDelete
  5. Nick Kellett27 May 2009 at 00:05

    Hi Andrew, the workaround steps for this SP2 bug are posted by Microsoft here: http://support.microsoft.com/kb/971620

    ReplyDelete
  6. Ashraf Hossain9 June 2010 at 06:43

    It doesn't work for me. "Application Server Administration Service Timer Job" and "Trial Conversion Job" status failed on timer job status.

    Any help is appreciating.

    ReplyDelete
  7. Anonymous22 October 2010 at 18:20

    than you very much...your post saved my day

    ReplyDelete
  8. Anonymous14 March 2011 at 23:07

    thank you very much...your post has done the trick for me.

    ReplyDelete

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